Return Policy

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Our Return Promise

At Gorgeousebrighta, we want you to love your handmade accessories. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your happiness.

Return Eligibility

You may return most Gorgeousebrighta accessories within 30 days of delivery if they meet the following conditions:

• Item is unworn and in original condition
• All original tags and packaging are intact
• Item is not damaged or altered
• Proof of purchase is provided

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized accessories
• Items marked as final sale
• Earrings (for hygiene reasons, unless defective)
• Items that have been worn, washed, or altered
• Items returned after 30 days

How to Initiate a Return

To start your return:

• Contact us at request@gorgeousebrighta.world with your order number
• Describe the reason for your return
• We will provide a return authorization and shipping instructions
• Package your item securely in its original packaging
• Ship the item back to us within 7 days of authorization

Refund Process

Once we receive your returned item:

• We will inspect the accessory within 3 business days
• If approved, your refund will be processed to the original payment method
• Refunds typically appear within 5-10 business days depending on your bank
• Original shipping costs are non-refundable unless the return is due to our error

Exchanges

We are happy to exchange accessories for a different size, style, or color:

• Contact us to arrange an exchange
• Subject to availability of the desired item
• Price differences will be charged or refunded accordingly
• We will provide a prepaid shipping label for exchanges due to our error

Damaged or Defective Items

If you receive a damaged or defective accessory:

• Contact us within 48 hours of delivery
• Include photos of the damage or defect
• We will arrange a replacement or full refund including shipping
• No need to return damaged items in most cases

Return Shipping

For standard returns:

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Gorgeousebrighta is not responsible for items lost in return transit
• Returns due to our error will include a prepaid shipping label

International Returns

For orders shipped outside the United States:

• Customer is responsible for return shipping and any customs fees
• Please mark package as "Returned Goods" to avoid additional duties
• Processing time may be longer due to international shipping

Contact for Returns

Have questions about returning your Gorgeousebrighta accessory? Reach out to us:

• Email: request@gorgeousebrighta.world
• Phone: +1 718 875 3180
• Address: 51 35th St, Brooklyn, NY 11232, United States