Frequently Asked Questions

Find answers to common questions about our handmade accessories and services.

General Questions

Common inquiries about Gorgeousebrighta and our products.

Every piece at gorgeousebrighta is crafted by hand by our skilled artisans in Brooklyn. From cutting materials to final assembly, each step involves personal attention and traditional techniques. No mass production or automated processes are used.

We use a variety of sustainable materials including recycled metals, natural stones, organic cotton threads, and ethically sourced beads. All materials are carefully selected for quality and environmental responsibility.

Many of our earrings and jewelry pieces are made with hypoallergenic materials including surgical steel and nickel-free options. Check individual product descriptions or contact us if you have specific sensitivities.

Ordering and Shipping

Everything you need to know about placing orders and delivery.

Standard domestic shipping takes 5-7 business days. Express shipping (2-3 days) is available for an additional fee. International orders typically take 10-14 business days depending on destination.

Yes, we ship to most countries worldwide. International shipping rates and times vary by location. Please note that customers are responsible for any customs duties or import taxes in their country.

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website. If you have any issues, contact us and we will help locate your order.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and your payment information is protected.

Custom Orders

Information about personalized and custom accessories.

Absolutely! We love bringing custom visions to life. Contact us with your ideas, inspiration images, or sketches. We will discuss options, provide a quote, and work with you to create your perfect piece.

Custom orders typically take 2-4 weeks depending on complexity. We will provide a timeline estimate when you receive your quote. Rush orders may be accommodated for special occasions when possible.

No minimum is required for custom orders. Whether you need one special piece or a set for your entire wedding party, we are happy to help. Bulk orders may qualify for discounts.

Care and Maintenance

Tips for keeping your Gorgeousebrighta accessories beautiful.

Store your pieces in a dry place, preferably in individual pouches or the box provided. Avoid exposure to water, perfumes, and harsh chemicals. Gently wipe with a soft cloth after wearing to remove oils and maintain shine.

We recommend removing your accessories before showering, swimming, or exercising. Prolonged exposure to water and sweat can affect the finish and longevity of your pieces.

Returns and Exchanges

Our policies for returns and product exchanges.

We accept returns within 30 days of delivery for items in original, unworn condition with tags attached. Custom orders are final sale. See our full return policy for complete details.

Yes, exchanges are welcome within 30 days. Contact us to arrange an exchange and we will help you find the perfect alternative. Note that price differences may apply if exchanging for a different item.

Still Have Questions?

Our team is here to help with any other questions you might have about our accessories.